Shipping policy

At SKINTECH STUDIO, we prioritize the efficient and timely delivery of our advanced skincare devices. Understanding the importance of receiving products promptly, we have established a comprehensive shipping policy to ensure a smooth experience for our customers.

All orders are processed within 1-3 business days. During peak seasons or promotional events, processing times may extend slightly; however, we strive to keep our customers informed of any delays. Once an order is processed, customers will receive a confirmation email containing tracking information, allowing them to monitor the status of their shipment.

We offer a variety of shipping options to accommodate different needs. Standard shipping typically takes 5-7 business days, while expedited options may reduce delivery time to 2-3 business days. The exact delivery timeframe may vary based on the destination and the shipping method selected at checkout.

Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method. Customers can view the total shipping charges before finalizing their purchase. For orders exceeding a certain threshold, we may offer complimentary shipping as an incentive to encourage larger purchases.

It is essential for customers to provide accurate shipping information to avoid delays or misdeliveries. In the event that a package is returned due to incorrect address details, the customer will be responsible for any additional shipping fees incurred for resending the package.

International shipping is available to select countries. Customers should be aware that additional customs duties or taxes may apply upon arrival in the destination country, which are the responsibility of the customer. We recommend checking with local customs regulations to understand any potential charges prior to placing an order.

In the rare event that a package is lost or damaged during transit, customers should contact our customer service team within 14 days of the expected delivery date. We will work diligently to resolve the issue, which may include filing a claim with the shipping carrier and providing a replacement or refund as necessary.

For any further inquiries regarding our shipping policy, customers are encouraged to reach out to our customer service team. We are committed to providing clear and transparent information to enhance the shopping experience.